Turning the corner with Dialogue - Fast!

Some of you might be asking the question : "is it really possible that Dialogue can have that great an effect on our online reputation?"

We all know that larger hotels will, by their very nature attract more negative comments than their smaller competitors - sheer volume of guests dictates that some negatives will be posted - or will they?

Here's a snapshot of a recent client's poor/terribles on TripAdvisor:

Since implementing Dialogue?

*

 *And a score of 4.6 out of 5 from nearly 100 guest reviews showing on their Dialogue module