We are sometimes surprised that a service business - and here we are mainly talking about the professions: law, finance, medical and educati...

We generally publish about an article a year to update clients on anything we have learned about this subject. Here is the last one . So why...

Independent schools, taken as a group, currently face one of the toughest periods in their history. We know you don't need us to tell yo...

This infographic appeared in a recent article (' Help! We've received an unfair Google review .') and has proved popular with th...

We asked, and ChatGPT answered... Here's the full - unedited - text: 'HelpHound is a customer review and feedback platform aimed at ...

First let's look at a business that every single adult in the UK has used at one time or another: estate agency.  This client had no rev...

This is a 'polished' copy of an internal HelpHound guide.  Why publish it? Categorising helps us ensure that businesses are given th...